The man behind the spa, Stewart Garnett is a strong choice. It feels personal while still professional and gives us scope to showcase Stewarts technical expertise, problem solving, installations, servicing, repairs and customer aftercare throughout the award entry.

Stewart deserves to win Spa Technician of the Year because, after more than 11 years in the industry, he represents what an exceptional spa technician should be, knowledgeable, dependable, approachable and completely committed to solving problems.His technical ability covers everything from installation and routine servicing to complex fault-finding across pumps, plumbing, heating, filtration, control systems, electrics and water management. However, what really sets Stewart apart is what he does with that knowledge.He has become someone that other dealers turn to for advice. When another professional encounters an unusual fault, Stewart is regularly the person at the end of the phone helping them think through the problem. He doesn’t guard his knowledge; he shares it because he genuinely wants to help.The same applies to customers. Stewart’s phone rarely stops. Customers know they can call him when something isn’t right, and whenever possible he will try to diagnose the problem over the telephone before arranging a chargeable visit. Sometimes a five minute conversation can save a customer unnecessary expense and inconvenience. For Stewart, doing the right thing for the customer comes first.Another of his greatest strengths i

Stewart Garnett has over 11 years of hands on experience within the hot tub and spa industry and has developed an exceptional depth of technical knowledge across installation, servicing, preventative maintenance, fault diagnosis and repair. His expertise covers hot tubs and swim spas, including pumps, heating systems, filtration, plumbing, control systems, water management and electrical fault-finding. From routine servicing to complex diagnostics and technically demanding installations, Stewart approaches every job methodically, identifying the root cause rather than simply treating the symptom. One of Stewart’s greatest strengths is his ability to communicate. He can discuss a complex fault at a highly technical level with manufacturers, engineers and other spa professionals, but he also has the ability to explain exactly the same problem to a customer in straightforward, everyday language. Customers don’t necessarily need to understand flow rates, control boards, pressure switches or filtration cycles, they need to understand what has gone wrong, what Stewart is going to do about it and how they can prevent it happening again. Stewart has an exceptional ability to judge the level of explanation each customer needs. He never makes someone feel uncomfortable for not understanding the technical side of their spa and is patient when talking customers through controls, maintenance or troubleshooting. Stewart’s technical reputation extends beyond our own customer base. Other dealers and people within the industry regularly telephone him to “pick his brains” when they encounter an unusual fault or need a second technical opinion. He is always willing to share his knowledge, discuss potential causes and help another technician work towards a solution. For us, this is one of the greatest endorsements of his technical ability. When other professionals within your own industry trust your judgement enough to call you for advice, it demonstrates a reputation that has been earned through years of practical experience. Stewart’s telephone is constantly in use helping customers. If somebody calls with a problem, his first instinct isn’t to book a chargeable visit. If he believes the issue can be resolved safely through a few straightforward checks, he will talk the customer through them. Sometimes that means spending considerable time explaining something that could have resulted in a call out. For Stewart, solving the customer’s problem and building long term trust is more important. That philosophy has contributed to the consistent five star feedback received by Marquise Spas. Over 11 years, Stewart’s work has also taken him into environments where professionalism and discretion are every bit as important as technical ability. Marquise Spas looks after a number of high profile clients, where Stewart is trusted to work professionally and discreetly within private homes and properties. His experience has also included work associated with the Coronation Street set, demonstrating the variety of environments in which his expertise has been required. Whether Stewart is attending the home of a high profile client, working in a commercial or production environment, or helping a first-time hot tub owner understand their filtration settings, the standard of service remains exactly the same. Every customer receives the same respect, discretion and attention to detail. Stewart’s technical contribution frequently begins long before installation day. Site surveys allow him to assess access, positioning, base requirements, electrical supplies and future servicing requirements. This becomes particularly important with large spas, swim spas and crane installations, where a mistake in the planning stage can become an expensive problem on installation day. His practical experience allows potential difficulties to be identified and resolved before they become problems. Ultimately, Stewart’s technical ability cannot be summarised simply by the number of spas he has installed or repaired. It is demonstrated by the customers who telephone because they trust his advice; the other dealers who call when they need his technical opinion; the high profile clients who trust him in their homes; the consistent five star reviews; and his ability to take a complicated technical problem and make it understandable to anybody. After more than 11 years in the industry, Stewart remains as willing to answer a customer’s simple question as he is to tackle a complicated diagnostic challenge. That combination of technical expertise, communication, integrity, discretion, problem solving and genuine customer care is what makes Stewart Garnett The Man Behind the Spa.

Marquise Spas